Infinity Driven – Terms & Conditions

1. Licence Requirements
The pupil confirms that they hold a valid and appropriate driving licence for the tuition vehicle. The pupil must notify their instructor immediately if their licence is endorsed, suspended, or revoked during the tuition period.

2. Lesson Rearrangement
In the event of a mechanical breakdown, traffic incident, or any circumstance beyond the instructor’s reasonable control, the instructor reserves the right to reschedule lessons at short notice.

3. Lesson Cancellation Policy
To ensure fair scheduling and effective use of time, the following cancellation terms apply:

3.1. Notice Requirement: A minimum of 48 hours’ notice is required to cancel or reschedule a lesson.

3.2. Late Cancellations: Cancellations made within 48 hours of the scheduled lesson will incur the full lesson fee.

3.3. Missed Lessons: Failure to attend a lesson without prior notice will be treated as a late cancellation, and the full fee will apply.

3.4. Method of Cancellation: Lessons may be cancelled or rescheduled by telephone or email. Notice must be provided more than 48 hours in advance to avoid charges.

4. Lesson Duration

Each lesson shall normally be two hours (2 hours) in duration, unless otherwise agreed between Infinity Driven and the pupil in advance.

Where external factors outside the instructor’s control prevent the instructor from delivering the full agreed lesson time, any lost lesson time will be credited towards a subsequent session where reasonably practicable.

The pupil is responsible for ensuring that any agreed credit for lost lesson time is recorded and raised with the instructor at the time or as soon as reasonably possible.

5. Driving Test Fees
Fees paid to the Driver and Vehicle Standards Agency (DVSA) for a driving test do not include the use of the instructor’s vehicle for the test or any pre-test tuition. Standard lesson rates shall apply.

6. Payments

6.1. Payment for each lesson must be made at least 48 hours before the scheduled lesson start time.

6.2. The first payment must be made as soon as the first lesson is booked in order to confirm and secure the booking.

6.3. Infinity Driven reserves the right to amend lesson rates, with reasonable notice provided to pupils.

6.4. Promotional offers, including discounted introductory lessons, may be subject to additional terms and conditions.

7. Prepaid Lessons, Vouchers and Refunds

7.1. Prepaid vouchers, block bookings and intensive course fees shall remain valid for a period of up to three (3) months from the date of purchase, unless otherwise agreed in writing by Infinity Driven.

7.2. Block bookings are offered at a discounted rate on the basis that the pupil completes the full block of lessons.

7.3. If the pupil terminates or cancels a block booking before completing it, Infinity Driven shall recalculate the cost of the lessons already taken at its standard lesson rate.

7.4. Any remaining balance shall be refunded to the pupil, less any applicable administration or payment-processing charges.

7.5. Unused hours purchased as part of a block booking may not be transferred to another person or booking unless Infinity Driven has provided prior written consent.

7.6. Refunds relating to cancelled intensive courses shall be handled in accordance with the applicable course terms. Any lessons already completed shall be charged at Infinity Driven’s standard rate.

7.7. Nothing in this clause shall affect the pupil’s statutory rights.

8. Legal Liability
The instructor’s primary objective is to promote safe driving practices. While every effort will be made to deliver instruction to a high standard, the instructor cannot be held liable for errors, accidents, or incidents arising from the pupil’s actions when driving independently, whether before or after passing the driving test.

9. Instruction Standards
The instructor will endeavour to deliver lessons in accordance with the Driver and Vehicle Standards Agency (DVSA) syllabus. However, the number of lessons required to reach test standard will vary depending on the individual pupil.

10. Driving Test Arrangements
Driving tests may only be booked with the mutual agreement of both pupil and instructor. The instructor reserves the right to withhold the use of their vehicle if, in their professional opinion, the pupil is not test-ready.

11. Complaints
Any concerns or complaints shall be addressed in accordance with the Approved Driving Instructor (ADI) Code of Practice.

12. Fitness to Drive
The instructor reserves the right, at their absolute discretion, to terminate or refuse a lesson if the pupil is suspected to be under the influence of alcohol, drugs, or any substance likely to impair their ability to drive safely.

13. Liability for Damage
The instructor accepts no liability for accidents, injury, or damage to any third party caused by the pupil’s recklessness, negligence, or failure to follow instruction during lessons.

14. Use of Vehicle for Test
The instructor reserves the right to withhold the use of the tuition vehicle for any driving test if they reasonably believe the pupil poses a risk to road safety.